Written by the WarmFall team · Fact-checked 28 October 2026
Email the WarmFall team
For questions about buying, delivery, returns or using your heater, email support@warmfall.co.uk. We aim to reply within one working day. This is an aim rather than a guaranteed response time, particularly around weekends and bank holidays. Keep your message and any order confirmation together so that you can refer back to the details.
What to include in your message
- Use a short subject line explaining the question, such as delivery query, return request or product question. If you have an order number, include it.
- Tell us the name and email address used at checkout if you are asking about an existing order. For delivery queries, include the delivery postcode.
- Describe what you need help with in plain English. If the issue concerns a fault or damage, say when you noticed it and whether the heater has been switched off.
- Attach photographs if they are useful and safe to take. Do not operate a damaged appliance to produce evidence, and do not send full payment-card details, passwords or one-time security codes.
Questions before buying
If you are checking whether WarmFall suits your room, tell us the approximate floor area, the intended wall position and any fitting concerns. WarmFall is a 2000W heater intended for rooms up to 25m², with a UK 3-pin plug and a mounting position about 1.8m high. The room-size guide is not a guarantee of performance in every building.
For rented homes, obtain any necessary permission before drilling. Read the manual for positioning, clearances and safe use. We cannot assess the strength of a wall, hidden pipes or wiring from a brief email description, so seek suitable local help if you are unsure about safe fitting.
Delivery and returns questions
Free UK delivery usually takes 3–5 working days. If an expected parcel has not arrived, include the order number and any tracking update in your email. Check your junk folder for dispatch messages before contacting support, and make sure you are looking at the email account used for the purchase.
Every order includes a 30-day money-back guarantee. Email support@warmfall.co.uk to request the return address and instructions before posting a heater back. If your message concerns a manufacturing fault or the optional £4.95 Secure Delivery + Lifetime Warranty package, mention that so the question can be understood correctly.
If the heater appears unsafe
Stop using it and unplug it if safe to do so. Do not cover the heater, open its casing or try an electrical repair. Email support for product or order guidance, but do not wait for an email response in an emergency; use the appropriate emergency service. The overheat cut-out and auto-off are safeguards, not substitutes for following the manual.
Company information
The company details currently recorded for this website are WarmFall (company name to be confirmed), with the address shown as Registered address to be confirmed. These values are placeholders, not a completed company identification or a return destination. If you need confirmed seller details before ordering, email support@warmfall.co.uk. Please do not post a parcel to a placeholder address.