Written by the WarmFall team · Fact-checked 28 October 2026
Your rights and the optional package
Your statutory UK consumer rights apply when you buy WarmFall. You do not have to pay extra to have rights when goods are faulty or not as described. Every order also includes a 30-day money-back guarantee. The optional Secure Delivery + Lifetime Warranty package is a separate purchase, priced at £4.95, and should be considered alongside those existing protections.
Secure Delivery + Lifetime Warranty: what is stated
The optional package is described as covering loss, theft or damage in transit and manufacturing defects for life. It applies to all heaters in your order, with an exchange or refund if a covered fault occurs. These are the published headline features. They should not be read as a promise that every kind of damage, accidental breakage or wear is covered.
The headline name does not explain every condition. Before buying, ask support@warmfall.co.uk for clarification of the meaning of lifetime, any exclusions, the evidence required for a claim and how a replacement or refund is decided. Do not assume transferability, cover for misuse or a specific claims deadline where those terms have not been confirmed.
Before you choose the add-on
- Read the package description and ask about any conditions important to you. Compare the optional cover with the rights and guarantee already included with your order.
- Check the add-on selection in the offer box. It may be selected already, so remove it if you do not want to buy it.
- Review the final checkout total before paying. Keep your order confirmation showing whether the £4.95 package was included.
How to report a problem
- Stop using the heater if it appears unsafe, damaged or faulty. Switch off and unplug it if safe to do so. Do not open the casing or attempt an electrical repair.
- Email support@warmfall.co.uk with your order number, a description of the issue and photographs if safe and useful. Mention whether the optional package appears on your confirmation.
- Keep the heater, accessories and packaging while support reviews the issue. Wait for instructions before posting anything back or arranging a repair.
- Ask for the proposed next steps and any return arrangements in writing. Keep correspondence and postage evidence until the matter is resolved.
Delivery and returns remain separate
Free UK delivery usually takes 3–5 working days. If a parcel is missing or arrives damaged, contact support even if you did not buy the optional package. The extra purchase is not a condition of asking the seller to resolve a delivery problem or exercising statutory rights. Report what happened clearly and keep any tracking information.
For a change-of-mind return, use the 30-day money-back guarantee information and request instructions from support@warmfall.co.uk. This page does not promise a specific repair turnaround, replacement deadline or refund-processing period. Ask support if you need those details before deciding how to proceed.
Company information
The company details currently recorded for this website are WarmFall (company name to be confirmed), with the address shown as Registered address to be confirmed. These values are placeholders, not a completed company identification or a return destination. If you need confirmed seller details before ordering, email support@warmfall.co.uk. Please do not post a parcel to a placeholder address.