Written by the WarmFall team · Fact-checked 28 October 2026
Free UK delivery and expected timing
WarmFall orders include free UK delivery, usually in 3–5 working days. Treat this as an expected working-day period rather than a guaranteed appointment or arrival date. A working-day estimate is different from a count of calendar days, particularly around weekends and bank holidays. If you need the heater for a particular date, ask support@warmfall.co.uk before ordering rather than assuming a specific delivery day.
Before placing your order
- Check the delivery address carefully, including the postcode, house or flat number and any building name. A small address error can make a parcel difficult to deliver.
- Use an email address you can access. Keep the order confirmation and order number, as these make it easier to ask about delivery later.
- If your address or location needs clarification, email support@warmfall.co.uk before paying. We do not publish a separate delivery timetable for every postcode, so please ask rather than relying on an assumption.
Dispatch and tracking
Tracking details are sent by email once your order is dispatched. If you cannot find an expected message, check your junk folder and the email address used at checkout. A payment confirmation and a dispatch update are different stages; keep both where available. Do not share your payment-card details or account passwords when asking for help with tracking.
We do not state a fixed dispatch cut-off time, named courier or next-day service here. If any of those details are important to your order, request confirmation from support before purchasing. Delivery is to the United Kingdom; this page does not promise international shipping or a specific alternative service.
If a parcel is late, missing or damaged
- Check the expected delivery period and any tracking update you received. If a delivery is shown as completed, check any recorded location before contacting support.
- Email support@warmfall.co.uk with your order number, delivery postcode and a short explanation. If the packaging or contents are damaged, include photographs if it is safe to take them.
- Keep the packaging and contents while the issue is checked. Do not use a damaged heater, plug or cable, and do not attempt an electrical repair yourself.
After your heater arrives
Each heater box should contain the heater, bracket, wall plugs and screws, fitting template, remote and manual. Check the contents before fitting and read the safety instructions. If something appears missing or damaged, contact support with the order number rather than improvising a replacement part or continuing with an unsafe installation.
Every order includes a 30-day money-back guarantee. Delivery questions and return requests can both be sent to support@warmfall.co.uk. The optional Secure Delivery + Lifetime Warranty package costs £4.95; your statutory consumer rights do not depend on buying it. Ask for return instructions before posting a heater back.
Company information
The company details currently recorded for this website are WarmFall (company name to be confirmed), with the address shown as Registered address to be confirmed. These values are placeholders, not a completed company identification or a return destination. If you need confirmed seller details before ordering, email support@warmfall.co.uk. Please do not post a parcel to a placeholder address.