Written by the WarmFall team · Fact-checked 28 October 2026
The money-back guarantee
Every WarmFall order includes a 30-day money-back guarantee from the day you receive it. If the heater does not suit your needs, contact support@warmfall.co.uk within that period to request return instructions. Keep your order number and delivery information so that the team can identify the purchase and help with the next steps.
The guarantee is in addition to your statutory rights under UK consumer law, including the Consumer Contracts Regulations. A voluntary guarantee does not remove rights that apply to faulty, misdescribed or unsuitable goods under the law. If your question is about a fault rather than a change of mind, say so clearly when you contact support.
How to request a return
- Email support@warmfall.co.uk with your order number and the name or email address used for the purchase. Explain that you want to return the heater.
- If there is damage or a fault, describe the issue and attach photographs if safe and helpful. Do not operate a damaged heater just to demonstrate the problem.
- Wait for the return address and instructions. Do not send the parcel to an address copied from an advert, packaging label or placeholder company field.
- Check the arrangements for return postage and packing with support before sending. Keep proof of posting and any tracking details.
- Once the returned item is received, the refund is made to the original payment method. Keep the return correspondence until the process is complete.
Packing the heater safely
Switch off and unplug the heater, allow it to cool and follow the manual when removing it from the bracket. If you are unsure how to remove it safely, ask for guidance. Keep the remote, bracket, template, manual and supplied fittings together and ask support which items need to accompany the return. Pack the appliance securely to reduce the risk of damage in transit.
Postage, timing and bundle questions
This page does not set out a standard prepaid return-label service, a fixed return-postage charge or an exact refund-processing timetable. Please ask support to confirm the arrangements that apply to your case. Do not assume that free outbound delivery automatically means free return postage, or that an optional add-on changes your statutory rights.
If you bought a two- or three-heater bundle, explain whether the issue concerns one heater or the whole order. Ask how a partial return would be handled before posting anything. Similarly, if you purchased the optional £4.95 Secure Delivery + Lifetime Warranty package, ask how that part of the order is treated rather than assuming a refund amount.
Delivery questions before a return
Free UK delivery usually takes 3–5 working days. If your order has not arrived, contact support@warmfall.co.uk with the order number so that delivery can be checked; there may not yet be an item for you to return. Never include full card details, passwords or payment security codes in an email.
Company information
The company details currently recorded for this website are WarmFall (company name to be confirmed), with the address shown as Registered address to be confirmed. These values are placeholders, not a completed company identification or a return destination. If you need confirmed seller details before ordering, email support@warmfall.co.uk. Please do not post a parcel to a placeholder address.